The Blue Star Direct guarantee is complete satisfaction or your money back. We are committed to providing top quality printed outputs for our customers.
If for any reason you are not 100% satisfied with your purchase, please call us on 0800 464 565 (weekdays 9am-5pm NZ time) within 7 days of receipt of your order. We'll work with you to find a solution that you are happy with, whether that means reprinting your order at no additional cost or crediting your account for future Blue Star Direct orders.
Please be aware that we cannot be responsible for content including details, numbers, spelling, punctuation or grammatical mistakes, due to these having been supplied erroneously in the print ready file.
Please have your file proof-read carefully before uploading.
Blue Star Print Group production businesses will only output top quality work.
We can not and will not compromise.
One of the requirements for a top quality job is that the artwork file it originates from is set up to the correct specifications for printing. Please ensure your file adheres to the Specification Requirements detailed on the Print File Info page.
If your Blue Star Direct job comes through for production and the file is not sufficient for producing a quality job, one of our prepress people will contact you. We will not go ahead and produce a job that you (and we) would not be proud of.
Chief Executive Officer - Blue Star Print Group